IT / Dev Operations Manager

Job Description

Reeher (www.reeher.com) provides a Software-as-a-Service (SaaS) solution, called the Reeher Platform, which helps leading universities achieve their fundraising goals. Reeher’s accelerated growth over the last couple of years has attracted some of the biggest names in university fundraising as customers, including Johns Hopkins University, the University of Cincinnati, Drexel University, Duke University and many more. In addition, Reeher was recently recognized as one of the top 50 fastest growing companies in the Twin Cities by the Minneapolis St. Paul Business Journal.

We believe our recent growth in attracting leading universities puts us in a great position to accelerate our growth over the coming years. The right candidate will have an excellent opportunity to grow with the company.

Job Responsibilities:

Information Technology at Reeher ensures the confidentiality, integrity, and availability of Reeher’s Solutions and the data of our customers. The IT/Dev Ops Manager is a player/coach role that, along with the team, owns all technical operations of the Reeher Platform. This role leads a small team of professionals that will have the responsibility of maintaining, designing and growth planning for the infrastructure supporting the Reeher Software-as-a-Service Platform. The candidate should have excellent Linux, networking, and virtualization related knowledge. This is a fantastic opportunity for a current systems administrator to take the first steps into leadership!

  • Lead, coach and grow the careers of the IT/Dev Ops Manager
  • Set team objectives and priorities
  • Oversee the monitor, operate and maintain hardware, software, and networks that support the Reeher Platform
  • Oversee Reeher’s IT Service Desk and associated processes
  • Directly accountable for the confidentiality, integrity, and availability of Reeher’s Solutions
  • Work directly with business and functional users to support and improve existing applications and processes;
  • Resolve business and technical problems by identifying, evaluating and implementing improvements to processes and applications
  • Document and maintain Reeher’s Information Security Management System compliant with ISO 27001:2013
  • Document and ensure compliance with Reeher’s Standard Operating Procedures, user guides and process flows
  • Create documentation (including Standard Operating Procedures, user guides and process flows)
  • Maintain and coordinate Reeher’s backup systems and recovery activities
  • Plan system upgrades and patches consistent with Reeher’s Change Management Policy
  • Work with Cisco Routers/Switches/Firewalls to perform preventative maintenance and changes driven by Reeher’s Change Management Policy
  • Working with Reeher’s Development Team, deploy code to Reeher’s Production Environment
  • Define Reeher’s Disaster Recovery Strategies in relation to IT Services Reeher provides
  • Stay up to date on latest releases of application as well as relevant business knowledge
  • Participate in software/hardware testing; Be aware of, and comply with, all corporate policies
  • Working with Reeher’s Development Team, deploy code to Reeher’s Production Environment
  • Perform system load testing and scalability assessments
  • Perform incident resolution, problem determination and root cause analysis for Reeher’s IT systems
  • Help define and track IT business and performance objectives
  • Participate in on-call rotation

Qualifications:

  • Associate’s degree required; Bachelor’s degree preferred
  • 4-7 years of Information Technology experience
  • 3+ years of Linux Experience
  • 3+ years of VMware Experience
  • Troubleshooting skills with server platforms including RHEL, Apache Tomcat, and/or VMWare ESX preferred
  • Exceptional interpersonal skills
  • Knowledge of General Information Security processes and procedures
  • Exceptional written and oral skills, as well as the ability to translate technical jargon into user-friendly terms to effectively communicate issues and resolutions and create documentation for user reference
  • Ability and desire to acquire new skills and knowledge quickly
  • Must be self-guided individual, requiring minimal supervision
  • Solid project management skills
  • Industry specific certification such as CCNA, MCP, etc a plus
  • Technical Support experience a plus

Other Requirements:

Ability to pass background check + Ability to work on site at our corporate office

Categories

Skills we're looking for

Location

St Paul, MN

How to Apply

Apply on our website: www.reeher.com/company/careers/details/mp0mgja/

Job Type

Full-time