How one local Internet entrepreneur finds success in defying convention. Get To Know #23: Brent Gensler


GTK #23: Brent Gensler (16 min)

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Brent Gensler Defy SupplyBrent Gensler began traveling to China at age 19 to explore new fabric manufacturers for his parents’ upholstery business, which has been in the family since 1950.   A few years down the road and fresh off a business degree from the University of Wisconsin-Madison, Brent started going back to China…only this time it was to scout manufacturers for his own company.

In April of 2008, Brent launched Defy Supply — an e-commerce company headquartered in Minneapolis which sells furniture directly from Chinese manufacturers  to customers across North America.  “Throughout my experiences, I realized just how many middlemen are between the original manufacturer and the end customer,” he says. “Our company basically defies that traditional supply-chain using an e-commerce model.”

In the beginning, Brent hit the books and learned an entire new industry — from global logistics, currency fluctuations, taxes, tariffs, import, export, etc. . “I remember sitting in the library for months, learning everything I could.  Eventually, I was so proud of myself [that I figured out how to get the products to the end user] — then I thought, “Hell, I don’t know how to make a website…that was probably hurdle number 12.”

Starting with$50,000 in personal savings and two transactions (four bar stools), Defy Supply has since expanded to include 3,700 unique products from 45 suppliers. The company currently has 10 employees in China and five in the U.S. between Minneapolis and Chicago;  Brent expects 2010 sales to double up  from last years $2.5mm.

His advice to aspiring entrepreneurs? “It’s not a path that I would recommend for everyone by any means…”

Tune in for an intriguing conversation around how one local success story began with an incredibly motivated entrepreneur who seized the opportunity.


  • Asher Marks

    this is an awesome story, good for that kid, defysupply looks like an awesome concept.  

  • Sara C.

    The other side of this story serves much more use as a cautionary tale about how “visionaries” are not necessarily well suited to actually run a business. A simple google search of all the customer complaints relating to Defy Supply, as well as a BBB press release warning consumers about his business, is evidence of this. Brent Gensler suffers from an inability to see the big picture. Often only considering the short term cost of doing business, such as honoring legitimate warranty claims and correcting misproduced orders. He regularly refused to correct mistakes because they may cost several hundred dollars, without considering how wronging a consumer in today’s age of internet outlets can deter future orders. Penny wise and Pound foolish is an extremely apt description of Brent Gensler’s foray into business management, which is now about at an end.