Case Closed: State of Minnesota’s IT Failure Cost Local Taxpayers $41m Over Nine Years

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By Michael Krigsman, ZDNet

“Most projects fail due to shifting requirements, inattentive management, poor communication, lousy business fit, politics, and other assorted errors in judgment and organizational maturity. Only in the most unusual circumstances does bad technology dooms a project to failure.

In those cases where poor judgment and lousy communication meet genuinely bad technology, it creates an awful perfect storm where IT failure is almost certain. Minnesota’s Department of Human Services (DHS) just closed out such a project, called HealthMatch, in which everything seemed to go wrong, the organization wasted millions of dollars, and little or nothing remains to salvage.”

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