Mobile health startup CareWire seeks to track patient satisfaction via text messaging

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By Arundhati Parmar, MedCity News

“A mobile health startup wants to help providers get a better handle on patient satisfaction and they find good reception given the advent of Accountable Care Organizations and other elements of healthcare reform.

Healthy Heartland Inc. has created CareWire, a text-messaging service by which patients can rate their satisfaction following an appointment on a scale of 0 to 10. After patients have completed their appointment, CareWire can send a text message on behalf of the provider to the patient asking that they rate their experience on a scale of 0 to 10, with 10 being very positive.”

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