Customer Success Manager

Branch Messenger

Job Description

We're growing fast and adding new members to our core team! If you’re excited to work with a team that moves fast, take risks, and comes to work every day excited about building a product that affects the lives of millions of workers, we would love to hear from you.

We're on a mission to simplify work for the 600M hourly shift workers globally. Our product, Branch Messenger is a lightweight communication platform for shift workers and their companies to collaborate as a team and communicate in real-time about shift changes.

Branch Messenger is looking for a Customer Success Manager (CSM) in Minneapolis, MN who will own the relationship with multiple Branch customers, starting both pre and post-sale. The CSM will work collaboratively with the client to develop an engagement strategy and work proactively and independently to ensure all goals and milestones are achieved. This person will also work with end users to provide training and materials to enable increased productivity on the tool. The CSM will be responsible for understanding the voice of the customer and reverberating it throughout all of Branch Messenger.

About the Job:

  • Be a trusted resource for customers adopting the Branch platform
  • Lead and contribute to high level client meetings (VP and above)
  • Create strategies for Implementation (training, onboarding, support, and advocacy)
  • Analyze and monitor adoption and product utilization
  • Lead efforts in building processes, and procedures that are repeatable
  • Work with customers to create a roadmap to success and ensure adoption
  • Deliver updates, metrics, and advice on a regular basis
  • Establish a trusting relationship with key stakeholders
  • Interface and collaborate with Product, Engineering, Sales, Marketing and Executive Leadership to achieve client goals
  • Resolve customer issues quickly using resources from across the company
  • Contribute ideas to overall company strategy and product roadmap
  • Report directly to the VP of Customer Development

Qualifications:

  • Bachelor's degree
  • 4+ years in a customer-facing role (Customer Support, Account Management, Implementation)
  • Retail, Distribution and/or Call Center experience desired
  • Strong written and verbal communication skills and the ability to simplify topics
  • Startup mentality: self-starter, proactive, flexible
  • Willingness to travel up to 10% of the time
  • Excellent analytical and problem-solving abilities
  • Willingness to learn core technology tools
  • A passion for helping customers and building relationships

Benefits:

  • Full health, dental and vision coverage
  • Stock options
  • Flexible time off and paid holidays
  • Great work environment at a company with a big vision
  • Work in our offices in Minneapolis, MN

Categories

Job Location

Minneapolis

Office Locations

60 S. 6th St #2800, Minneapolis, MN