Solutions Engineer, Technical Engagement

Queue-it

Job Description

Queue-it is seeking a Solutions Engineer to join our Technical Engagement team to drive successful customer onboarding, implementation and on-going support of our virtual waiting room system from a technical and pro-active customer perspective.

As Solutions Engineer you will work to deliver technical recommendations to Queue-it’s customers based on your analysis of our customers’ web application architecture and business challenges, guiding them to the ideal application of Queue-it.

In addition to working with customers and external partners, you will collaborate closely with our internal teams of designers, developers, and account executives to ensure successful delivery of our product.

The Role:

  • Guide and educate customers through technical recommendations during onboarding and on-going operations
  • Translate use cases into the best implementation strategy for our customers
  • Partner with sales team to secure new business, managing technical pre-sales activities and post-sales engagement and support
  • Diagnose and address any issues related to implementing the system with various web technologies
  • Pro-active follow up on existing customers ongoing operations

Qualifications:

  • Bachelor’s degree or equivalent experience
  • 3-5 years’ experience of working with web application development or architecture
  • Knowledge of website optimization techniques commonly used in e-commerce platforms and/or ticketing software, such as caching, load balancing, etc.
  • Experience in programming frameworks in general is preferred. Specifically, JavaScript and .NET, JAVA or PHP skills will be an advantage
  • Experience in e-commerce and/or ticketing technology a plus

About you:

  • Interpersonal skills and communication skills, verbal and written
  • Ability to interface at all levels in an organization
  • Great troubleshooting and analytical skills
  • Genuinely driven to help customers and solve problems
  • Ability to manage several projects and customers in parallel
  • You love teamwork and are committed to delivering a world-class customer experience

About Queue-it:

Queue-it provides a market leading virtual waiting room platform, deployed as a cloud-based SaaS, for organizations addressing website overload due to online traffic peaks. We use the first in, first out policy of online fairness to ensure end-users receive an honest and trustworthy experience on our customers’ websites. This role will be perfect for someone interested in joining a high-growth tech company and becoming a ground-floor member of our new U.S. office in Minneapolis, MN.

The position is full time and starts as soon as possible. To apply, e-mail your CV and application to our HR team at hr@queue-it.com and tell us how you will contribute to our team and growth.

Categories

Skills we're looking for

Job Location

Minneapolis, MN, USA

Office Locations

400 S 4th St 4th Floor, Minneapolis, MN