Reports to: Managing Director
The Guthrie Theater engages exceptional theater artists in the exploration of both classic and contemporary plays connecting the community we serve to one another and to the world. Through its extraordinary artists, staff and facility, the Guthrie is committed to the people of Minnesota, and from its place, rooted deeply in the Twin Cities, influences the field as a leading 21st century arts organization.
Every year more than 500 people, both on stage and off, help ensure our success in creating and supporting the highest level of theater. As an organization, we are committed to our values of Artistic Excellence, Community, Equity, Diversity and Inclusion, and Fiscal Responsibility.
The Guthrie Theater would like to acknowledge that we gather on the traditional land of the Dakota People and honor with gratitude the land itself and the people who have stewarded it throughout the generations, including the Ojibwe and other Indigenous nations.
The Director of Information Technology is responsible for all theater-wide electronic, hardware, and software systems including all business applications, telecommunications systems, and ecommerce applications. The Director defines and implements technical strategy to support all aspects of the business, driving process improvement across the organization and directing day-to-day information systems operations effectively and efficiently. The Director analyzes the needs of different departments and determines ways to meet business objectives by modifying existing or developing new information processing systems. Additionally, this role provides overall leadership and supervision to the Information Technology team. Guided by the Guthrie’s core values of Artistic Excellence, Community, Equity, Diversity and Inclusion, and Fiscal Responsibility, the Director of IT plays a key role in the organization as we strive to center and operationalize these values.
This position is full-time, exempt and benefits-eligible. Compensation for this position ranges from $94,000 – $117,500 annually plus benefits. The typical schedule for this role will vary based on the dynamic schedule of a theater. This person will work remotely until our building reopens at which time full-time in-person work is required.
The Guthrie is dedicated to building an equitable environment that is mixed across lines of difference and strongly encourages applications from Black, Indigenous, People of Color, women, transgender and non-binary candidates. This position will remain open until filled and until a diverse and qualified pool of candidates is identified. Applicants from populations underrepresented in the theater field are strongly encouraged to apply.
DUTIES AND RESPONSIBILITIES
1. Information Systems
• Provide leadership and assume key responsibility for all organizational hardware and software.
• Oversee the technology “service desk” and ticketing system to ensure that acceptable technical supports are in place.
• Set policy for the purchase and maintenance of computers, phones and misc. other technology.
• Adapt and maintain industry technology in onstage production and creative work.
2. Risk Management and Performance Analysis
• Collaborate with colleagues on maintenance and disaster recovery of the ticket sales portal and customer relations systems (CRM - Tessitura).
• Coordinate with security to ensure safety of patrons and security of information by utilizing software and hardware technologies, including security cameras and phone recording systems.
• Manage emergency power systems, network and connections. Serve as a resource for facilities and contractors on computer-specific aspects of infrastructure.
• Maintain system disaster recovery plans and business continuity plan, in the event of a power failure, damage to system, etc. Manage routine back-up of key data and security systems.
3. Compliance and System Maintenance
• Conduct and complete system backups, maintenance, server upgrades and patching.
• Monitor and manage activities and processes related to Payment Card Industry (PCI) and personally identifiable information (PII) compliance. Provide and support high-end firewalling, intrusion inspection, malware protection, and other relevant system security measures to protect the integrity of patrons’ information.
4. Development and Integration Adaptation
• Develop and oversee a strategic comprehensive information systems plan reflecting the organization’s mission, values, and strategic business plans.
• Work with Guthrie leadership to determine the technology business requirements, define technical architecture direction, and implement changes as appropriate. Develop and present project roadmap and associated capital and operating budgets to Senior Management, or other interested parties such as the Board of Directors.
• Provide advice on evaluation, return on investment, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems.
• Research, analyze, evaluate and recommend new technology developments in a cutting-edge theatrical design community. Advise other department managers on the applicability, costs, and schedule impacts for the performing arts.
• Collaborate with Artistic and Production staff to ensure optimal use of technology in the theaters.
5. Operations and Administration
• Develop and recommend a fiscally sound department budget based on department goals and organizational needs. Monitor and manage departmental expenditures, continuously seeking opportunities to reduce or eliminate unnecessary expenditures and find cost-effective ways to do business.
• Implement and maintain technologies for creative and onstage productions.
• Support and integrate industry production stage technology within the Guthrie facility.
6. Leadership and Supervision
• Serve as a member of the operations team and as a conduit for information between management and Guthrie staff.
• Lead, manage and supervise the ITS Support Specialist, Systems Administrator, and Database Administrator.
• Facilitate a customer service oriented environment in which other departments are encouraged to seek and are satisfied with help and guidance on technology issues. Provide leadership to facilitate a customer-focused technology team.
• Coach and develop staff members by monitoring the quality of employees' work and providing constructive feedback; facilitating conflict resolution among employees; ensuring adherence to legal and organizational policies and procedures and undertaking disciplinary actions if the need arises; and completing annual performance evaluations.
• Prior experience managing and directing an information systems environment that includes software application management and ecommerce applications.
• Experience leading a team in a non-profit environment. Proven ability to build, mentor, and inspire a team of professionals.
• Education in computer science, computer engineering, or a related field preferred.
• Experience, ability, and commitment to working with individuals and teams that are mixed across lines of difference such as race, gender-identity, sexual orientation, religion, ability, age, class and immigrant status.
• Strong information technology generalist skills. Demonstrated advanced knowledge of all facets of information technology.
• Track record of leading application architects in an enterprise setting across multiple technology platforms, including Microsoft and Linux.
• Track record in leading strategic initiatives and providing outstanding business results from vision to implementation.
• Thorough knowledge of trends in the industry, state of the art database engines, operating systems, servers and telecommunications hardware and software.
• Strong understanding of disaster recovery and business continuity.
• Success in negotiation vendor contracts and managing effective vendor relationships.
• High levels of professionalism, interpersonal skills, discretion/confidentiality, good judgment and influencing skills. Excellent communicator and relationship builder.
• Demonstrated customer service focus.
• Ability to work collaboratively across multi-functional teams toward a common goal.
• Ability to prioritize the needs of a complex organization.
• Demonstrated leadership, strategic vision, analytical skills, and a commitment to success and high standards of quality.
• Must be willing and able to work flexible hours/days reflective of the dynamic schedule of a theater.
A NOTE FROM HUMAN RESOURCES
Applicants must submit the following to be considered for the position:
• Cover letter
Apply online here: https://recruiting.ultipro.com/GUT1000/JobBoard/47c392e4-6d7f-1e47-226b-ee862ea48cfb/OpportunityDetail?opportunityId=abfbfa3b-122e-4286-a029-9e6b76764698