Constellation
Published
October 22, 2021
Location
Edina, Minnesota, 7701 France Avenue South Suite 500
Category
Job Type

Description

Problem Solver. Techie. Responsive.

The Technical Support Specialist role will assist internal and external customers through phone calls, messaging platforms, and in-person support to help diagnose and resolve or escalate technical issues relating to daily operations and systems support. They will have a positive and optimistic approach to issues that arise to ensure a successful customer experience. They will play a key role with coordination for maintenance upkeep and maintain supply inventory as necessary, for technical and facility equipment.

At Constellation, we’re doing things differently. Our organization empowers you and believes that together, we can make a difference. We are looking for someone who enjoys collaboration and thrives in an innovative, fun, fast-paced environment. So, join us! We invite you to join a company where you can stretch your abilities and rocket your career to the stars!

 You will be responsible for: 

  • Assisting team members with installation, configuration, and ongoing usability of system
  • Respond to inquiries and assist in troubleshooting and resolving related tickets
  • Provide timely resolution of problems or escalation on behalf of customer and communicate status updates
  • Maintain office365 issues and deploy to end users via our desktop manage client
  • Recommend process improvement opportunities for troubleshooting and develop and maintain FAQ resource guides
  • Support quarterly board meetings after hours and attend in-person Constellation meetings when necessary to analyze, diagnose and troubleshoot technical issues for collaboration platform
  • Troubleshoot website questions including, but not limited to, login registration, processing payments, access control and forms assistance
  • Assist customers with general assistance on our website
  • Coordinate maintenance of equipment and order necessary supplies and parts
  • Ensure printers are operational and adequate inventory of supplies and parts are maintained
  • Provide support and ensure functionality of Constellation Apps on mobile devices

You will have:

  • 3-5 years of customer service experience
  • Demonstrated strong verbal and written communication style
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Ability to collaborate and communicate within a team
  • Problem-solving skills with technical curiosity and ability to think proactively
  • Ability to maintain confidentiality and compliance of company policies and procedures
  • Highly organized with ability to be flexible and prioritize multiple tasks simultaneously
  • Desire to acquire new knowledge and skills
  • Ability to communicate technical concepts effectively to a varied audience
  • Working knowledge of Microsoft.com, Office365 suite
  • Working knowledge of Windows 10

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