“Don’t click on the ducks!” “Free is a trick!”
For many low-income families, obtaining a computer and finding affordable Internet access is difficult. Even if these two hurdles are overcome, other, more complicated challenges often await — since an inexperienced user is more susceptible to getting virus’ and other unwanted malware on their computer. There are a variety of reasons for this including: lack of experience using the Internet, the natural temptation of ‘free’ (and otherwise deceptive offers), and that more people are typically using a single machine. The high cost of professional tech support and troubleshooting only adds to the technical hardships that many Minnesotans face.