St. Paul’s Kinetic Data keeps business processes moving


By Todd Nelson, Star Tribune

“Hundreds of big corporations are using Kinetic Data software to automate business processes, from ordering computers for new employees to handling consumer contacts. Now the St. Paul company is concocting a version for small and midsize companies.

CEO and co-founder John Sundberg hopes the move will drive growth for Kinetic Data while raising awareness of what he has termed “enterprise request management,’’ or ERM, which he describes as a business-efficiency strategy that can lower the cost of service delivery while making for happier customers by helping to ensure first-time fulfillment of service requests.”

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