Calabrio is dialing up call center growth



By Todd Nelson, Star Tribune

“Washing machines aren’t making their own calls for repair service yet, but Tom Goodmanson, president and CEO of Calabrio Inc., a call center workforce optimization software developer, said the Minneapolis-based company would be ready when they do.

Such machine-to-machine (M2M) communication is just one of the many channels, including phone calls, texts and social media, that firms will need to integrate in what Goodmanson calls the “Contact Center of 2020.”

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