HealthPartners’ VirtuWell Online Clinic Expands Into California



Via News Release

“ST. PAUL, Minn.– now is offering around-the-clock convenience care for more than 50 common conditions to anyone who lives, works or travels within California. The mobile-based clinic is accessible anytime for care from certified nurse practitioners who diagnose and treat minor ailments, with a prescription when appropriate.”

“We’re excited to bring to California,” says Kevin Palattao, vice president for virtuwell. “The online clinic we’ve created really isn’t like anything else out there. We’ve found a way to package affordability, simplicity and clinical effectiveness into a hassle-free online experience. We’ve found that’s what customers are increasingly looking for when they seek online care and that’s why they consistently choose virtuwell to treat simple medical conditions.”

A visit at starts with an adaptive interview based on the symptoms a customer describes. Certified nurse practitioners review the information to make a diagnosis and develop a treatment plan, which comes with a prescription, if necessary, that’s sent to the customer’s pharmacy of choice. An email or text is sent once the treatment plan is ready, usually in 30 minutes or less.

Each treatment costs $45 and comes with free follow-up care. Among the conditions virtuwell is able to treat include acne, birth control, bladder infection, sinus infection and sunburn. In addition, virtuwell doesn’t require specialized technology or use of a webcam, further improving access and convenience.

Since its 2010 launch, virtuwell has treated more than 170,000 cases. According to customers, 99 percent say the online clinic is simple to use, and 98 percent say they would recommend the service to a family member or friend. In addition to California, virtuwell is available in Arizona, Colorado, Connecticut, Iowa, Michigan, Minnesota, New York, North Dakota, Pennsylvania, Virginia and Wisconsin.