The MOA Is Using Robots To Lure Customers Into Stores



By Kavita Kumar, Star Tribune

“During Super Bowl week, a handful of sassy robots playfully posed for selfies, simulated throwing a football and quizzed Mall of America visitors on sports trivia.

Meet Pepper, who with a tablet mounted on its chest is one of the latest technologies shopping centers are testing to keep customers interested in coming to physical stores. MOA also now uses chatbots on its website and mobile app to answer customers’ questions.”

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