Best Buy Tries New GeekSquad Tech Support Subscription Service

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Via News Release

“MINNEAPOLIS–(BUSINESS WIRE)–For the first time, Best Buy customers can get help for all their technology and appliances, immediately and easily, no matter where or when they bought them.

Best Buy Total Tech Support Powered by Geek Squad launches nationwide today, bringing Americans the technology troubleshooting and support they need with convenience — and a price — that is hard to beat.”

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New Documents Reveal FBI Paid Geek Squad As Informants – For A Decade

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By Zack Whittaker, ZDNet

“The relationship between the FBI and employees of Best Buy’s computer and device repair unit Geek Squad is more complex than first thought, according to newly released documents.

Records posted Tuesday by the Electronic Frontier Foundation following a freedom of information lawsuit filed last year reveal that federal agents would pay Geek Squad managers who pass on information about illegal materials on devices sent in by customers for repairs.”

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Best Buy Fires Back With New Geek Squad Service ‘Assured Living’

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By Jackie Crosby, Star Tribune

“Best Buy Inc. is launching a new “smart home” service this week in the Twin Cities aimed at helping adult children remotely check in on the health and safety of their aging parents.  The service, called Assured Living, offers a free in-home assessment with families to design the most appropriate array of monitors and devices. Geek Squad tech workers install the custom-built systems, and family caregivers can receive information or alerts on their smartphones.”

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EFF Is Suing The Justice Department Over Reputed GeekSquad Spies

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Via Star Tribune

“The Justice Department was sued Wednesday by a privacy group seeking information on the FBI’s alleged recruitment of Best Buy employees to search consumer computers for child pornography during repairs.  The Electronic Frontier Foundation (EFF) filed a Freedom of Information Act lawsuit against the Justice Department, demanding access to records about any FBI training and payment to Geek Squad workers to search customer computers without a court warrant.”

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If A Geek Squad Agent is a Paid FBI Informant, Are Their Computer Searches Legal?

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screen-shot-2017-01-10-at-8-26-41-amBy Tom Jackman, Washington Post

“At a giant Best Buy repair shop in Brooks, Ky., Geek Squad technicians work on computers owned by people across the country, delving into them to retrieve lost data. Over several years, a handful of those workers have notified the FBI when they see signs of child pornography, earning payments from the agency”

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Best Buy Appoints New Geek Squad Lead Patricia Walker

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By Nick Halter, Minneapolis-St. Paul Business Journal

Best Buy Co. Inc. has found a new president of services, an executive role that includes oversight of the company’s Geek Squad.  The Richfield retailer quietly named [Patricia] Trish Walker, a 27-year veteran of Accenture (NYSE: ACN), to the post. Walker started in April and Best Buy (NYSE; BBY) only announced the hire internally.”

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How Best Buy’s Geek Squad Is Reinvesting In STEM

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Via News Release

“MINNEAPOLIS–(BUSINESS WIRE)–Best Buy’s Geek Squad today announced the launch of the ninth Geek Squad Academy summer program. This grassroots tech experience inspires under-served teens to consider technology careers and help address the nation’s widely-anticipated professional labor shortage.”

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Best Buy Geek Squad Leads ‘Hour of Code’ Events For Teens

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Via News Release

“The room at the Arlington Hills Community Center library in St. Paul, Minnesota, was silent Wednesday while teens used tablets to learn computer coding on the popular game Angry Birds.

Determined fingers dragged and dropped parts of code, and strategically placed them in the right order to move on to next level.

“I completed puzzle eight!” one girl yelled out after finishing a tough round of code. More than 3,000 schools and libraries across the country celebrated Teen Tech Week, engaging in activities such as the coding game, provided by the nonprofit Code.org.”

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Best Buy ends Geek Squad experiment with Target

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By Thomas Lee, Star Tribune

Best Buy Co. and Target Corp. have ended their experimental Geek Squad partnership, the Star Tribune has confirmed.

Last October, the two Minnesota-based retail giants launched a six-month pilot program in which Geek Squad agents staffed the electronics departments at 29 Target stores, mostly in the Denver area but also one location in the Twin Cities region.

Target had hoped Geek Squad agents would add value to its efforts to sell more televisions and computers, a category the Minneapolis-based company has struggled with in recent years.”

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Geek Squad taps Atomic for tech training

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Via News Release

“Atomic Training, the consumer division of Atomic Learning, Inc., and Best Buy’s Geek Squad today announced an agreement that will provide millions of Geek Squad Tech Support members exclusive access to a new online library of more than 60,000 tech training tutorials.  Available through the Geek Squad Web site, the new video tutorial library will be released with the launch of Microsoft Windows 8 on Oct. 26, giving Geek Squad Tech Support members tips on the new operating system along with a rich selection of other popular software and technology topics.”

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